Our Privacy Policy

At Goldwater Kennels, we are committed to protecting your privacy and safeguarding the personal information you provide. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information when you:

  • Contact us through our website or email

  • Book grooming, boarding, or breeding services

  • Subscribe to our newsletter

  • Purchase a puppy or place a deposit

Personal information we may collect includes:

  • Full name

  • Address

  • Phone number

  • Email address

  • Pet information (breed, age, health status)

  • Payment details (only processed securely through third-party providers)

2. How We Use Your Information

We use your personal information to:

  • Schedule and provide grooming, boarding, and breeding services

  • Communicate with you about appointments, puppies, or service updates

  • Maintain breeding and veterinary records as required by the Canadian Kennel Club (CKC)

  • Comply with legal and regulatory obligations

  • Improve our website and customer experience

We will not use your information for any purpose other than what was disclosed at the time of collection, unless you consent or as required by law.

3. Consent

By using our website and services, you consent to the collection and use of your personal information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations.

4. Disclosure of Information

We do not sell or rent your personal information.

We may share your information only with:

  • Veterinarians, with your consent or in emergencies

  • Reputable transport or courier services (e.g., puppy delivery, if requested)

  • CKC for registration or record-keeping, as applicable

  • Legal authorities, if required by law

5. Third-Party Services

Our website may use third-party services for scheduling, payments, or newsletter subscriptions. These providers are governed by their own privacy policies. We recommend reviewing them if you use those services.

6. Security

We take reasonable steps to protect your information using appropriate technical and organizational measures. This includes secure storage of digital records, limited access, and encrypted communications when appropriate.

7. Cookies & Analytics

Our website may use cookies and basic analytics to understand user behaviour and improve the site. This data is anonymized and not linked to your personal identity.

You can disable cookies in your browser settings at any time.

8. Accessing or Updating Your Information

You have the right to access, update, or request deletion of your personal information. To do so, please contact us at the email below.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors without verifiable parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the revised effective date.

11. Contact Us

If you have questions, concerns, or wish to access or correct your personal information, contact:

Contact ~ Jane Bond at Goldwater Kennels